Contact

• Your ticket is sent as a PDF to the e-mail address you gave during the purchase.
• At the entrance, show the QR code to the staff or scan it at the turnstile. Each ticket is valid for one person and a single admission.
• No identification is required for online tickets. Only tickets purchased through official sales channels are valid.
• Your sales reference number is on the ticket sent to you by e-mail.

If the ticket e-mail has not arrived, or you were charged but no ticket was issued, create a request and include your sales reference number if you have it.

Unused tickets within the 30-day validity period can be refunded.

• Sales made on the same day are cancelled; sales from previous days are processed as a refund and the amount is returned to your card.
• Depending on your bank's processing times, the refunded amount may appear on your card within a few business days.
• Once the process is complete, all tickets of the sale are cancelled. If any of the tickets has been used at the entrance, the sale cannot be cancelled.

You can start the refund yourself; your sales reference number is on the ticket sent to you by e-mail.

• MüzeKart holders enter the Basilica Cistern free of charge; generate a QR code in the “Museums of Türkiye” app and scan it at the entrance.
• Free entry with documentation: Turkish citizen children and youth under 18, Turkish citizens over 65, disabled visitors and one companion, teachers, and the other groups listed on the ticket page.
• You must present a valid ID, card or official document showing your eligibility at the entrance; if it cannot be presented, you may need to buy a ticket at the standard rate.
• Free entry does not grant priority entry; entry queues apply when it is busy.

The fastest way for lost property is our contact center: +90 850 240 02 58

If you prefer not to call, create a request and describe the item, the date of your visit and the approximate time.

You can submit your request under Article 11 of the KVKK about your personal data (access, rectification, erasure and so on) with the Data Subject Application Form on this site. Applications are answered within 30 days at the latest.

• Written applications, KEP and e-mail remain valid routes; the methods and addresses are on the form page.
• E-mail: sarnickvkk@1048vakifenerji.com.tr · KEP: 1048vakifenerji@hs01.kep.tr

• Travel agencies and group entries use the Museum Partner Portal ↗.
• Teachers accompanying student groups and groups under the Comenius and Erasmus exchange programmes are on the free entry list, with documentation.

For events and special group requests, create a request with the date, the number of people and your contact details.